Customer Service

Our aim is to provide exceptionally high quality, colour accurate digital print accompanied by unbeatable personal customer service and reliability, whilst embracing the latest print technologies and supporting media.

How do I get a quote?

That’s an easy one… just call 01525 300001/2 and talk through your needs with our estimator, Emily, or email us with a print specification. You can also get a print quote online here

Turnaround times?

As we print and despatch from the UK we aim to deliver your print within 3 working days for most printed items. We also offer same day and next day services for digital print. Please sate you preference where requesting quote.

Where is my delivery?

To check the status of your print job email us or telephone 01525 300001. You can also take advantage of our ‘Track and Trace’ service on request by stating an email address for the recipient during ordering which will ensure that you receive an email from our friendly couriers stating a time slot for delivery.

Delivery charges

Delivery is £10 (up to 20kg) for all Mainland UK orders. We also offer a before 9.30am and before 12.00pm service.

Can I change or cancel my order?

Ah, the benefits of digital printing and personal service! Within reason yes. Please call to check on where you are in our production queue and if we can help, we will. See out Terms of Business.

How do I get my print file to you?

You can either attach a PDF or other artwork to an email, deliver it in person or for larger files please ask about our upload service.

I want something printed but do not have any artwork!

Well, you’re in luck! Fidelity have many years experience in design and offer a full design service.

How do I prepare artwork for you?

We have produced a guide for getting the best out of digital printing and preparing artwork for press and you can see a quick guide here for Artwork specifications

Why should I use Fidelity for printing?

Fidelity are a dedicated digital printers and we always have the best digital equipement available. Our team is highly trained in print production and colour standards, we set very high standards and we are now ISO9001 Certified.

Read our Customer Charter here or to find out more about ISO9001 and our Quality Policy