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UK first - NEW Xerox 770

Fidelity are the first UK company to install Xerox's new 770 advanced digital production press

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Accurate colour matching

Using the Xerox 770 and Fiery's specialist colour suite we can accurately match Pantone colours - a first for digital print!

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Fantastic personal service

We pride ourselves on delivering print with personal service and support. We are not an anonymous website, we are real people who want to help.

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Fastest turnarounds

Standard 3 day turnaround with same day and next services available, no one else is faster!

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A print budget should make money!

Find out how our personalisation, direct mail and print on demand services could change your business.

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Personalisation increases response

Each individual communication can be personalised to each individual customer.Ideal for direct mail, customer loyalty and retention campaigns.

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Do It Yourself marketing

U-market, our unique online marketing portal, gives you the tools YOU need to market YOUR business from anywhere 24/7

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Go Cross media

Combine print, email, web pages, PURLs, SMS and QR codes to create engaging, response driven campaigns using Fidelity's Campaign Manager

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You are here: Home » Fidelity Blog Articles
Saturday, 04 Feb 2012
Fidelity blog
Fidelity blog

Welcome to Fidelity's blog

Written by all team members, this blog is designed to inspire and educate you about what we do and how we can help you as well as generally help you get to know our team.

Thursday, 19 January 2012 11:12

Direct mail - myths dispelled!

Published in Fidelity blog Written by Louise Hodge

Direct mail gets thrown in the bin, direct mail isn't green, and direct mail is expensive...

Just a few myths about direct mail that I can instantly dispel...

epc-solutionsFirstly some stats on direct mail - between October 2009 and March 2010, 92% of DM was opened; 48% of UK adults have done something in the past 12 months as a result of DM they received; 58% of those aged over 65 in the UK have not used the internet in the past year; UK residents have access to 530 TV stations, 821 radio stations and 234m worldwide websites, but they tend to have just one letter box!

The right data means that the right people are getting the mailers, reducing wastage, and personalisation – not just sticking a name and address on, but bespoke information to that client, including unique pictures, is ensuring that when they get it, they read it.

It's not green

As for the argument that email is ‘greener’ than print, recent evidence suggests email can consume as much energy as a DM mailer, due to the high power usage of the data centres that power the internet. In 2000, data centres in the US were estimated to make up 0.8% of the entire US energy consumption. 10 years on, with the growth of the internet, this is presumably significantly higher.

It's expensive

Well yes it is, on the face of it. You may pay more per print but the world has moved on since then and the successful marketers who exploit new technologies think in different terms.

You can pay £1.00 per unit to mail a black over printed letterhead and insert to a 10,000 database for which the response rate may be 2%.  £10,000 campaign = £50 per acquisition

Or you can mail a targeted personalised A5 4pp self sealed mailer for £1.50 and get a 7% response rate.  £15,000 campaign = £21 per acquisition

With everyone jumping on the green bandwagon and leaving printed direct mail in droves - what does this mean to you?

There’s no doubt that in the eyes of many, print’s place in the marketing mix seems to be weakening, but in this age of cross-media, multichannel communications all the evidence points to the fact that its importance should be growing.

With consumers complaining of media overload and messages often lost in the maelstrom, print should be seen as a collaborator of digital media, not a competitor. The forward-thinking marketers need to be agnostic when it comes to communications methods and instead simply focus on which application (or combination thereof) will be the most effective.

It’s clear that print only enhances any form of multimedia campaign (and vice versa) as illustrated by the ever increasing response rates and ROI boasted by its users.

So DM is targeted, efficient, and greener than you think, while boasting high response rates. Rather than asking ‘Why would I use it?’ ask ‘Why would I not?’

Wednesday, 04 January 2012 00:00

Forget everything you thought you knew about print, it's changed!

Published in Fidelity blog Written by Louise Hodge

Digital printing is revolutionising the way businesses buy and manage their print, what could it do for you?

The development of new technology is constantly driving us forward. We are all exposed to developers and manufacturers in the mobile phone, car, computer, robotics industries who are striving to deliver the latest and greatest in gadgets, equally the print and media industries are ever changing because marketers from the former industries are fighting to win the market share and need to find new ways to connect with their audience.

At Fidelity, we have made sure that we have kept pace through investment in the latest digital print technologies and understanding the capabilities and resulting benefits of putting them into practice.

Printing has been around for over 500 years and in that time, whilst the technology has changed, the basic principle of acquiring print has not; the general rule being that the more copies of a document you print the cheaper each unit becomes.

This is due to the high initial set up charges of traditional litho printing where it is only fractionally more expensive to order 1,500 than 1,000. But this over-ordering of print to get lower unit costs can create a tremendous amount of waste and obsolescence.  This is very costly when you consider not only the initial high capital outlay but also the cost of reprinting new up to date materials. Typically, 25 per cent of colour marketing print goes to waste through obsolescence. The print industry has done a good job of educating the market to buy print in this way, but times have changed and a number of factors have created a large demand for a new way to both buy and use print. Working with reduced budgets, faster moving products and markets and the need for better and more relevant communication with customers and end consumers are all influencing the modern day marketers.

What's changed?

The good news is that there is an alternative - digital printing. A digital press is a bit like a huge industrial version of a copier or desktop laser printer. It takes a print ready file straight from computer and it allows businesses to order what they need, when they need it – it’s called print on demand. Digital printing offers a similar unit price for short runs to what you would be paying for much longer runs with litho, depending on volume and job specification. In addition, the quality of digital print has improved immensely and is no longer seen as the lesser quality alternative to litho.

And new web to print systems allow businesses to manage their print in a more efficient and cost effective way via a web portal 24/7, so each transaction can be managed and tracked online allowing for fast turnaround and tight control of budgets. Marketing portals, as they are now commonly referred to, can store all of a business’s marketing materials and operational print documents in an online library from where you (or  employees, agents, distributors, franchisees or any other permission-based user) can quickly and easily choose, customise, proof and order printed materials. A simple example would be the ordering of business cards – which is made so much easier if the business card template is online and the user enters in the person’s details and clicks order – you can order as many or as few as you need and there’s no need to wait until you have enough names to make the print run cost-effective.

Personalised brochures

But this is just the tip of the iceberg because, with digital printing, each page of a brochure can be personalised or versioned for a particular market or product or even down to an individual customer. We are all different, so why shouldn’t you communicate with your customers in a more personal manner? Imagine you are in the market for a car: you go on to the manufacturer’s website for details and specifications including trim and colour; as you’re doing this, in the background, the website is building your unique and personalised brochure to be digitally  printed that day and posted out to you. The completed brochure will contain your name, the actual car you have specified, the trim and the colour you desire. Whilst this may sound futuristic it’s not – it is happening in the world today and by using this type of technology many marketers are improving their print communications.

The very latest application of digital print technology that Fidelity is using to help customers improve their marketing campaign success is to integrate digital print with other communication channels such as email, personalised websites (purls) and SMS to create multimedia campaigns that drive response and increase that all important return on investment.

It’s called cross-media marketing and is the next stage of the digital print revolution....

Monday, 16 January 2012 00:00

The power of print - print wins over e-media

Published in Fidelity blog Written by Louise Hodge
I was very pleased to read an article in Print Week's 'The Power of Print' supplement that following a survey of 250 print buyers the overwhelming result showed that print still wins hands down over electronic media.

Here are the headlining results....

 2/3    Almost two-thirds of buyers and marketers surveyed say electronic media is greener than print

79.7%  More than three-quarters of respondents believe that print marcomms is as effective or more effective than email

53More than half of respondents say that print offers best ROI

75% Three-quarters of those buyers who do not currently use cross-media, plan to

91% The vast majority of respondents recognise the value of cross-media marketing campaigns

Read the article below....

Why print needs to be less modest and more mouthy

By Jon Severs Wednesday, 07 December 2011

For such a boisterously noisy industry in terms of processes, it's frustrating that, when it comes to self-promotion, print tends to lapse into a rather unhelpful bout of modesty. Admirable as this is as a personality trait, it does little to help print assert itself in an increasingly digital world. It also means untruths are allowed to take root in the minds of print's customer base.

Take the environment as a prime example. Despite another year of pushing the boundaries to achieve some incredible environmental performance statistics, the print buyer and marketer respondents to our survey question on whether print or electronic media was greener still favour the latter, albeit in a slightly smaller percentage of 65.2% as opposed to 68.6% last year. That is still a hefty proportion considering print’s environmental story is one of the most admirable in the manufacturing sector, while electronic media has done nothing to answer questions about its own carbon footprint.

This discrepancy is partly down to a lack of environmental concern from buyers and marketers; while 65.9% of respondents consider the environment in print purchasing decisions, 60.9% of respondents do not consider the environmental impact of electronic media when purchasing. And efforts to turn this around by the likes of Two Sides and Print Power are seemingly not having as much impact as hoped, with a fall in the number of respondents recognising the former’s work, compared with last year, and just 17.9% recognising the latter.

Thankfully, the cross-media message seems to be getting through. More buyers this year than last see print and electronic media as complementary rather than rival media. Likewise, while last year just 23% of respondents were planning on upping their print spend in the next five years, this year the figure is 26%.

There is comparatively good news when you look at the proportion of marketing budgets spent on print, too. While print has admittedly dropped by a percentage point from last year to 52% of budgets, the internet has dropped 3% to 25%, radio from 3% to 1% and TV from 6% to 4%. The winners are of course social media and event marketing, but it is print that seems to have lost least.

And it seems print gives you more bang for your buck too. A healthy 52.9% say print is the most cost-effective marketing medium, while the internet and email poll just 16.4% and 17.1% respectively. More surprising, perhaps, considering the low cost, is the performance of social media campaigns: just 4.3% of respondents say social media is the most effective ROI medium.

To see the results of PrintWeek's survey, click here

You can read the article online at Print Week - The Power of Print - 'Why Print needs to be less modest and more mouthy'

Tuesday, 20 December 2011 00:00

The hidden pitfalls of creating your brand

Published in Fidelity blog Written by Louise Hodge

The hidden pitfalls of creating your brand

You have decided that you are going to start your own business, or even rebrand, so now you have decisions to make. What name are you going to use? What colour? Modern look or classic? How can your ethos and vision can be embodied? (sound of record player scratching to a halt)

Sorry to burst your bubble but there are some majorly important points to think of before getting to the fluffy stuff that costs you good money - what about the things that could seriously cost you money and possibly your brand and business?

When setting up your business it is very important that you do a lot of research regarding existing companies, brands, traders and trademarks. Intellectual property and passing off is a very dangerous area to stumble into by mistake. There are no prisoners as it matters not where you are based geographically, what size your business is or its future potential, what you do or don't sell, if someone thinks you are trying to pass off or profit from their brand success you may have a serious fight on your hands. This is even more important now that many new businesses are internet based and service the UK.

So what should you check out before deciding on your business name?

Companies House

The link here takes you straight to the WebCheck service where you can enter your chosen name and see who else has a business registered with the same or similar. If you have any questions about the availability of dissolved name or how similar you can be, just call through to them and they will help you out.

http://wck2.companieshouse.gov.uk/84b32cd37c7ad46a65c9d5c3191aa8cc/wcframe?name=accessCompanyInfo

Domain registrars

Use someone like 123reg to find out who owns domain names similar to your choice, again this can give you the heads up on whose toes you might step on.

Intellectual Property Office

The link will take you straight the relevant page where you can type in the name of your business or products and find out who has any claim on that mark or mark text. A mark may exist even where no obvious company does because companies will trademark products unrelated to their company name. If you have any questions, again call the IPO and someone will answer your questions.

http://www.ipo.gov.uk/tm/t-find/t-find-text/

Google

You don't need me to give you the address so go right ahead and do a thorough search on Google for any business with your name or similar or any similar products or services.

Remember - It is not so important to get a suite of domain name, limited company name etc because you can trade as 'a name' in order to match them. Also consider using a descriptive domain name rather than your company name which can often be more successful.

Why have I taken this opportunity to share this with you?

Just before Christmas I was expecting to receive a certificate from the IPO (above) for my very own trademarked logo of 'Fidelity'. Were now past January and things have got very stressful following an opposition to our mark submission. I rebranded my company in June 2009 when I joined my print business and agency together. I did lots of research to find out what URL's were available, limited company names to change to, existing businesses and trademarks. In 2010 I proceeded with trade marking via a Trademark Attorney, who happens to be a client, and did so thinking that as no other Fidelity existed within the area of business I am in. Unfortunately, and probably not for me in the long run, I fell foul of a very large corporate who considered that they owned the word Fidelity. This company opposed my mark and took more of my money getting it sorted out. Although we do not cross in services, them being finance, they still tried to have my variation stopped because we had one 'class' in common although not the same services within that class. Still they persevered. I am currently waiting to see if removing the 'class' in common gets us through. I will update this article when I know the outcome.

With the best will in the world and plenty of research you can still get caught out, so don't ignore it even if you do intend to stay under the radar. If you envisage growing into a big brand please give this advice some serious thought.

At long last!

We finally received our trademark in December 2011. It has cost us a lot more than anticipated due to the unnecessary opposition which, to my mind, could have been avoided if we had used a more suitable company with which to go through the system. No previous searches were carried out to check if we would clash. In hindsight I would have used an online trademarking service because they won't even process your application if they do not think they can get it through - an early warning that all may not be well. This conclusion is arrived at due to them carrying out a search!

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What our clients say...

I would recommend the team at Fidelity to anyone

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we have highly recommended your business

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