Customer Services
Our aim is to provide exceptionally high quality, colour accurate digital print accompanied by unbeatable personal customer service and reliability, whilst embracing the latest print technologies and supporting media.
How do I get a quote?
That's an easy one... just call 01525 300001/2 and talk through your needs with our estimator, Emily, or This email address is being protected from spambots. You need JavaScript enabled to view it. with a print specification. You can also get a print quote online here
Where is my delivery?
To check the status of your print job This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01525 300001. You can also take advantage of our 'Track and Trace' service by stating an email address for the recipient during ordering which will ensure that you receive an email from our friendly couriers stating a time slot for delivery.
Can I change or cancel my order?
Ah, the benefits of digital printing and personal service! Within reason yes. Please call to check on where you are in our production queue and if we can help, we will. See out Terms of Business.
How do I get my print file to you?
You can either attach a PDF or other artwork to an email, deliver it in person or for larger files please ask about our upload service.
I want something printed but do not have any artwork!
Well, you're in luck! Fidelity have many years experience in design and offer a full design service.
How do I prepare artwork for you?
We have produced a guide for getting the best out of digital printing and preparing artwork for press and you can see a quick guide here for Artwork specifications
Why should I use Fidelity for printing?
Fidelity are a dedicated digital printers and we always have the best digital equipement available. Our team is highly trained in print production and colour standards, we set very high standards and we are now ISO9001 Certified.
Read our Customer Charter here or to find out more about ISO9001 and our Quality Policy