Privacy policy

This privacy policy sets out how Fidelity uses and protects any information that you give Fidelity when you contact us, contract our company’s products or services and use our website and associated technologies.

Fidelity is committed to ensuring that your privacy is protected. Should we ask you to provide certain information to our company by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.

Fidelity may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 6th July 2020.

Fidelity Solutions Ltd is registered with ICO no. Z1020200

What personal information do we collect from you?

We may collect the following information for the purpose of supply you with a quotes, products and services:

  • personal name
  • personal address (if relevant)
  • job title
  • company address
  • email
  • telephone/mobile

Who is collecting it?

Fidelity Solutions Ltd, 7 Kenneth Way, Wilstead Industrial Park, Wilstead, Bedford MK45 3PD.

How is it collected?

  • In person, by email and telephone by staff operating on our premises.

Via our website:

  • Website forms
  • Cookies
  • A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
  • A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • Our website asks if you want to accept cookies and you can decline. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  • Your use of our website may be tracked and associated with your personal data in our CRM system using cookies. This allows us to see which services and products may be of interest to you.
  • From time to time we use tracking cookies to deliver re targeted reminders of your visit to our website via your search/browsing and social media.
  •  This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). (see security for further information).

Where is it stored?

  • In our Management Information System (MIS) for the purpose of supplying quotes, tracking job progress, invoicing and deliveries. Data is kept in-house on secure servers with active firewalls.
  • In our accountancy software for the purpose of managing your payments and our accounts.
    Data is kept in-house on secure servers with active firewalls.
  • Some data is stored in our CRM system for the purpose of completing sales tasks and account management. (see security for further information).
  • In our email marketing platform (see security for further information).
  • Google Analytics (see security for further information).

What is the information used for?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Sending quotes and receiving orders for goods and services
  • We may use the information to improve our products and services

We use a combination of legitimate interest and consent when collecting your data dependent on the data collection scenario and the extent of data and level of sensitivity of the data that you share with us. 

Purposes of marketing further information and services to you as a customer:

  • Your name, company and email may be kept in our email marketing platform and we may send promotional emails about new products, special offers or other information which we think you may find interesting. We will not email more than once a week per list. (Your data is currently processed under PECR ‘soft-opt in’ rules as we have a previous customer relationship with you. You can unsubscribe any time by clicking the unsubscribe link in the email newsletter).
  • We may use your address to mail you the information as above under legitimate interests of our business.
  • Positive reviews, comments or testimonials may be published via our website or held in external review websites. (External review sites are outside of our control and data entered needs to be entered and removed by the submitter).
  • We may advertise to you via your social media entity on the social media platforms.

Marketing to prospects:

  • Your name, company and email will be kept in our email marketing platform only if you have opted-in to our e-newsletter on our website or actively ticked to receive marketing from us when filling in a website form.
  • We may advertise to you via your social media entity on the social media platform.
  • From time to time we use tracking cookies to deliver re targeted reminders of your visit to our website via your search/browsing and social media.
  • We may buy your business data for the purpose of making you aware of our products and services via direct marketing under legitimate interests of our business.

How long will we hold your information?

  • Purchase history is kept indefinitely for your benefit and convenience when placing further orders to ensure continuity of specification, delivery and invoicing.
  • Artwork and digital assets are kept in relation to your orders indefinitely for your convenience of reordering. You may request removal or other suitable timescale. (Personal data held on behalf of you, the data controller, will be stored according to the data controller/data processor relationship set out in a specific service contract).

Who will your data be shared with?

Third parties

We will not share, sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

The security of your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Marketing services

Email marketing

For email marketing we use Campaign Monitor, an email address management and message sending service provided by Freshview Pty Ltd. Some of your personal information will be stored on servers in the US, Australia and Germany and used by Campaign Monitor in Australia on our behalf to allow us to manage our email campaigns – Campaign Monitor do not use your information for their own purposes.

The following personal data is held: email, names and company name. This data is held for the purpose of sending email marketing and for monitoring performance of our campaigns including details of the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. Subscribers are given the opportunity to unsubscribe at any time through an automated system.