FIDELITY SOLUTIONS LTD T/A FIDELITY DESIGN & PRINT
TERMS & CONDITIONS OF SALE
Last Updated: June 2026
These Terms & Conditions apply to all products and services supplied by Fidelity Design & Print Ltd (“the Company”), whether ordered through our website, by email, by telephone, in person, or by any other method.
By placing an order, the Customer agrees to be bound by these Terms & Conditions.
1. DEFINITIONS
“Company”, “we”, “us”, “our” means Fidelity Design & Print Ltd.
“Customer”, “you”, “your” means the person, business or organisation placing an order with the Company.
“Business Customer” means a Customer acting wholly or mainly in the course of business.
“Consumer” means an individual acting wholly outside the course of business.
“Goods” means printed materials, design work, artwork, promotional products, signage, labels, packaging, digital files, or any other products supplied by the Company.
“Bespoke Goods” means any customised, personalised, printed, designed or made-to-order products created to the Customer’s specification.
“Contract” means the agreement between the Company and the Customer for the supply of Goods and/or services.
“Website” means [www.fidelityprint.co.uk](https://www.fidelityprint.co.uk).
2. APPLICATION OF TERMS
2.1 These Terms & Conditions apply to all orders accepted by the Company.
2.2 No variation of these Terms shall be binding unless agreed in writing by a Director of the Company.
2.3 The version of these Terms in force at the time an order is placed shall apply to that order.
2.4 These Terms shall prevail over any terms proposed by the Customer unless expressly agreed otherwise in writing.
3. QUOTATIONS
3.1 Quotations are valid for 30 days unless otherwise stated.
3.2 Quotations are based upon costs applicable at the date of quotation. The Company reserves the right to amend quotations where material costs increase before production commences.
3.3 Quotations are invitations to treat and do not constitute acceptance of an order.
4. ORDERS AND CONTRACT FORMATION
4.1 A Contract is formed only when the Company accepts an order.
4.2 Online orders are subject to acceptance by the Company.
4.3 The Company reserves the right to refuse any order without providing a reason.
4.4 The Company reserves the right to cancel or amend an order where pricing, specification, stock, technical or website errors have occurred.
5. BESPOKE PRODUCTS AND CANCELLATION
5.1 The vast majority of products supplied by the Company are bespoke goods manufactured to the Customer’s specification.
5.2 Once an order has been placed, it is immediately committed to production planning, purchasing and scheduling.
5.3 Orders for bespoke goods cannot be cancelled once placed.
5.4 Consumers acknowledge that bespoke and personalised products are exempt from statutory cancellation rights under the Consumer Contracts Regulations 2013.
5.5 If the Company agrees to cancel an order at its sole discretion, any costs incurred up to that point shall remain payable by the Customer.
6. PRICES AND PAYMENT
6.1 Prices are exclusive of VAT unless expressly stated otherwise.
6.2 Payment terms shall be as stated on the quotation, invoice or website checkout.
6.3 Online orders must be paid in full before production commences.
6.4 Business Customers shall pay invoices within the agreed credit terms.
6.5 The Company reserves the right to require payment in advance.
6.6 Overdue accounts may be charged interest at 8% above the Bank of England base rate together with any applicable debt recovery costs permitted by law.
6.7 Ownership of Goods shall remain with the Company until all sums due have been paid in full.
7. CUSTOMER ARTWORK AND FILES
7.1 The Customer is responsible for ensuring all supplied artwork is accurate and suitable for printing.
7.2 The Customer warrants that they have the necessary rights, permissions and licences to use all supplied content, including images, logos, fonts, trademarks and text.
7.3 The Company accepts no responsibility for errors contained within Customer-supplied artwork.
7.4 The Company is not responsible for spelling mistakes, grammatical errors, incorrect information, low-resolution images, poor design choices, missing bleed, incorrect sizing, unsuitable colour profiles or other issues contained within Customer-supplied files.
7.5 The Customer shall indemnify the Company against any claims arising from the use of materials supplied by the Customer.
8. PROOFS
8.1 Proofs may be supplied at the Company’s discretion.
8.2 The Customer is responsible for carefully checking all proofs before approval.
8.3 Approval of a proof constitutes acceptance of all content, layout, spelling, images, colours and specifications shown.
8.4 The Company shall not be liable for errors discovered after proof approval.
9. COLOUR AND PRINT TOLERANCES
9.1 Exact colour matching cannot be guaranteed.
9.2 Variations may occur between printed work and:
* Previous print runs
* Digital proofs
* Screen displays
* Samples
* Different substrates or materials
9.3 Such variations shall not constitute a defect.
9.4 Industry-standard production tolerances shall apply.
10. QUANTITY VARIATIONS
10.1 The Company reserves the right to over-deliver or under-deliver by up to 5% of the ordered quantity.
10.2 Such variation shall be deemed acceptable fulfilment of the Contract.
11. DELIVERY
11.1 Delivery dates are estimates only and are not guaranteed unless expressly agreed in writing.
11.2 Time shall not be of the essence in relation to delivery.
11.3 The Company shall not be liable for losses arising from delayed delivery.
11.4 Goods may be delivered by Royal Mail, courier services, local delivery or collection.
11.5 Delivery charges are additional unless stated otherwise.
12. COURIER DELIVERY, MISSED DELIVERIES AND CUSTOMER RESPONSIBILITY
12.1 Once Goods have been collected by or handed to a courier or postal service, delivery is deemed to be in progress and risk transfers to the Customer.
12.2 The Company is not responsible for delays, loss or damage caused by third-party carriers.
12.3 Delivery dates and times provided by couriers are estimates only and are not guaranteed.
12.4 Late delivery by a courier does not entitle the Customer to cancel the order, refuse delivery, withhold payment or claim compensation from the Company.
12.5 The Customer is responsible for providing a complete and accurate delivery address and ensuring someone is available to accept delivery.
12.6 The Company shall not be liable for delivery failures arising from:
a) incorrect or incomplete delivery information;
b) Customer unavailability;
c) missed delivery attempts;
d) refused deliveries;
e) failure to collect from a depot, collection point or parcel shop within the carrier’s specified timescale.
12.7 If delivery is missed, refused or returned, all redelivery charges, return charges, storage fees and additional courier costs shall be payable by the Customer.
12.8 The Company shall not be responsible for any losses arising from courier delays, including loss of business, missed events, missed deadlines, loss of profit or consequential losses.
12.9 Proof of delivery provided by the courier, including delivery scans, signatures, GPS tracking or delivery photographs, shall be accepted as conclusive evidence of delivery.
12.10 Where Goods are genuinely lost in transit, the Company will assist with courier investigations. Any replacement, refund or compensation shall be limited to the compensation available from the carrier unless additional insurance has been purchased.
12.11 Once the Company has dispatched Goods in good condition using the agreed delivery method, the Company’s delivery obligations shall be deemed fulfilled.
13. COLLECTION OF GOODS
13.1 Customers collecting Goods must inspect them at collection.
13.2 Risk passes to the Customer immediately upon collection.
13.3 Goods not collected within 30 days may incur storage charges.
14. CLAIMS
14.1 Claims relating to shortages, defects or damage must be notified in writing within 7 days of delivery or collection.
14.2 The Company may require photographs, samples or return of Goods for inspection.
14.3 No claim may be made once Goods have been used, installed, distributed or altered.
15. RETURNS AND REFUNDS
15.1 Bespoke Goods are non-returnable except where faulty.
15.2 Where Goods are proven to be faulty, the Company may at its discretion:
a) reprint the Goods;
b) repair the Goods;
c) refund the relevant part of the order.
15.3 Refunds shall not exceed the value of the original order.
16. INTELLECTUAL PROPERTY
16.1 All artwork, design concepts, layouts and creative work produced by the Company remain the Company’s intellectual property unless otherwise agreed in writing.
16.2 Payment for design services does not automatically transfer copyright ownership.
16.3 The Company may retain and display examples of completed work for portfolio, marketing and promotional purposes unless confidentiality has been agreed in writing.
17. DATA PROTECTION
17.1 Personal data shall be processed in accordance with the Company’s Privacy Policy.
17.2 The Company may share relevant delivery information with couriers and service providers solely for fulfilment purposes.
18. LIMITATION OF LIABILITY
18.1 The Company’s total liability for any claim shall not exceed the value of the Goods or services supplied under the relevant Contract.
18.2 The Company shall not be liable for:
a) loss of profit;
b) loss of revenue;
c) loss of business;
d) loss of opportunity;
e) loss of goodwill;
f) indirect or consequential losses.
18.3 Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.
19. FORCE MAJEURE
19.1 The Company shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
* fire;
* flood;
* adverse weather;
* strikes;
* industrial disputes;
* equipment failure;
* transport disruption;
* shortages of materials;
* supplier failures;
* acts of government;
* telecommunications failures;
* cyber incidents.
20. TERMINATION
20.1 The Company may suspend or terminate any Contract where the Customer:
a) fails to pay sums due;
b) becomes insolvent;
c) enters liquidation or administration;
d) commits a material breach of these Terms.
21. WEBSITE USE
21.1 The Company makes reasonable efforts to ensure information on the Website is accurate.
21.2 The Company reserves the right to amend specifications, pricing and content without notice.
21.3 The Company does not guarantee uninterrupted access to the Website.
22. GENERAL
22.1 If any provision of these Terms is found unenforceable, the remaining provisions shall remain in force.
22.2 Failure by the Company to enforce any right shall not constitute a waiver of that right.
22.3 These Terms constitute the entire agreement between the parties.
23. GOVERNING LAW
23.1 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
23.2 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.